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In order to make customer have a happy shopping experience with us,We stand by our products with a 100% satisfaction guarantee! The quality and craftsmanship are of the highest quality ,it is our priority to make your money be worth to spend here.
We inspect each product before shipping. We have superb customer service 24/7 to help you if there are any problems with your orders.
Return & Exchange Policy
If for any reason you are not satisfied with the items you received, you can have it returned or exchanged under the below conditions:
- Return requests should be emailed to our customer service term support@luxuryhandbagseshop.com within 14 days after you have received the goods. Contact our customer support for our detail address. Then follow our return procedure.
- Items should be returned in unused condition and original packaging.
- When no quality issue is involved, the return shipping fees would be at the expense of the client. Your understanding woud be appreciated.
- When return is motivated by a quality issue, we would compensate the return shipping fees and replace the defective item at our cost, providing that our return procedure has been followed.
Returns and Exchanges for Quality Issues:
For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service, as to allow us to verify the fact that the product is indeed defective. In that case,we can pay attention to it next time and improve our service. Thanks for your cooperation.Once we would have validated that item is defective, we will provide client with our shipping address to return the product.
Return shipping fees would be at the charge of the client if he/she just want to return and have a full refund, if it is exchange, a compensation will be offered against those shipping costs.
How to exchange/return products:
- Simply E-Mail to support@luxuryhandbagseshop.com within 14 business days of the arrival.
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In this Email, please provide us the following information
- The email you used to register on our website to order the goods and shipping address.then we can check whose return is and deal with it accordingly.
- The date the order was received.
- The list of items to be exchanged (name and reference number-product ID).
- The reason why you would like to return your pop-handbags.com items.
- Your payment method
- Upon receipt of your return request, our Customer Service Department will tell you that our return address.
- Please email us with a tracking number of your return. Also the tracking number you send you the item originally.
- As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.
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